FAQ
baji lav FAQ — Deposits, Withdrawals, VIP and Support
On this page you will find detailed answers to the most frequently asked questions about depositing and withdrawing money from your baji lav account, understanding VIP benefits, and the verification process. Read the sections below to clear up any questions before and after you start playing.
For ages 21+
bKash / Nagad / Rocket
Bengali and English support
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This page is a complete information resource for both registered and new players at baji lav. From rules on withdrawals and deposits to VIP cashback tiers, the need for identity verification, and live chat support — specific answers on all topics are provided here. For more details, you can read the Terms and Conditions and Responsible Gaming pages. 24/7 live chat support is available for any additional questions.
Table of Contents
Withdrawal Questions
Money Withdrawals
Yes, withdrawals at baji lav are available 7 days a week, 24 hours a day — at night or on weekends.
You can submit a withdrawal request at any time through all three mobile wallets: bKash, Nagad, and Rocket.
However, each request typically takes 30 minutes to 3 hours to process.
After a withdrawal request from baji lav to bKash is approved, the money generally reaches your bKash account
within 30 minutes to 3 hours. The same timeframe applies for Nagad and Rocket.
If the money does not arrive within the expected time after submitting your request, contact live chat.
Yes, to withdraw at baji lav you must use a bKash, Nagad, or Rocket number registered in your own name.
The name on the account and the name on the wallet must match exactly.
Withdrawals to someone else's number are not possible and the request may be cancelled.
A pending withdrawal request means it is currently under review. It is usually resolved within 30 minutes to 3 hours.
If it remains pending for more than 3 hours, contact baji lav live chat with your transaction ID.
Incomplete account verification can also cause withdrawal delays.
To withdraw winnings earned from a bonus, the specified wagering requirement must be met.
For example, with the welcome bonus, if you deposit ৳1,000 and receive ৳1,000 in bonus your total balance is ৳2,000,
and you can withdraw the bonus winnings after wagering 20 times the bonus amount, i.e. ৳20,000.
The minimum withdrawal amount is ৳500.
Deposit Questions
Money Deposits
baji lav currently accepts deposits through three mobile wallets: bKash, Nagad, and Rocket.
Rocket is the mobile wallet service of Dutch-Bangla Bank. All three methods are widely used
in Bangladesh and can be used from any smartphone or feature phone.
You can also deposit directly after logging in to the baji lav app.
After logging in to baji lav, go to the deposit section and select bKash. Send money to the designated number
using bKash "Send Money" and submit the transaction ID correctly. Always send from a bKash number
registered in your own name, as the sender's name must match the account name.
baji lav does not charge any additional fee on deposits. However, if your bKash, Nagad, or Rocket
wallet provider charges a service fee for send money or transfers, that will apply according to the respective
wallet's own policy — baji lav has no involvement in that.
At baji lav, the minimum deposit amount for any game — slots, live casino, or sports betting — is ৳300, and this is the same across all methods (bKash, Nagad, Rocket).
Visit the slots page to learn more about slot games.
To receive the welcome bonus, a minimum deposit of ৳300 is also required.
After a deposit, your balance is usually updated within a few minutes. If there is a delay, keep your payment reference number or transaction ID handy and contact baji lav live chat.
With the correct details, the support team can resolve the issue quickly.
VIP & Cashback
VIP Benefits
baji lav's VIP program has three tiers in total: Bronze, Silver, and Gold. The weekly cashback rate differs at each tier — up to 0.3% at Bronze, 0.5% at Silver, and 0.8% at Gold. Full details of the benefits are available on the baji lav VIP page.
Weekly cashback is calculated on the net loss for that week — that is, total losses minus total winnings. For example: a Silver member with a net loss of ৳20,000 in a week will receive ৳20,000 × 0.5% = ৳100 cashback. This is the maximum amount for that tier.
Cashback is credited automatically each week.
In addition to weekly cashback, baji lav VIP members receive priority access to special promotions, personalised offers, and dedicated support for higher-tier members.
Gold members receive the highest level of benefits. Details of specific benefits can be obtained through live chat.
By continuing to play games and place bets regularly at baji lav, you can gradually move up to higher VIP tiers. The criteria for tier changes are determined based on the player's overall activity. You can ask in live chat about your current standing and what is needed to reach the next tier.
Once VIP cashback is credited to your account, it can be used in games. To become eligible for withdrawal, the applicable wagering requirements must be met. For full terms and conditions, visit the Terms & Conditions page or get help via live chat.
Identity Verification
Verification & Documents
baji lav may request identity verification when a large withdrawal is made, when unusual activity is detected on an account, or during bonus use.
This is part of security measures and is done to keep your account safe.
Completing verification promptly reduces the risk of withdrawal delays.
For identity verification at baji lav, a National ID card (NID), passport, or driving licence is accepted. The document photo should be clear, well-lit, and not expired. NID is the most commonly used and is also processed the fastest.
Yes, this is mandatory. The name registered on your baji lav account must exactly match the name of the owner of the bKash, Nagad, or Rocket number used for deposits and withdrawals.
If the names do not match, the payment may be rejected and the account may come under review.
If verification is rejected, first read the reason carefully — rejection usually occurs when the photo is unclear, cropped, or an expired document has been submitted. Resubmit a correct and clear document.
If the issue is still not resolved, contact baji lav's 24/7 live chat with full details for assistance.
Customer Support
Customer Support
baji lav has two support channels: live chat directly on the site and email.
Live chat responds the fastest and is available 24 hours a day, 7 days a week.
Complex matters can be sent in detail via email.
Support is provided in both Bangla and English through both channels.
Before contacting baji lav support, have the following information ready:
your registered username or mobile number; the date and time of the issue; the relevant
transaction ID or reference number; and a brief description of the problem.
Having this information available will speed up the resolution significantly.
Absolutely. baji lav's customer support team is able to provide service in both Bangla and English.
Bangla-language support via live chat and email is given special priority, keeping Bangladeshi players in mind.
Yes. baji lav's live chat support is available 24/7 — at any time of day, including 2 AM.
If you have a problem mid-game or an urgent question, feel free to contact live chat at any time.
There are no specific office hours.
baji lav's support email address is provided in the footer at the bottom of the site.
When writing an email, keep the Subject line clear and include your account's registered mobile number and a description of the issue. For complex matters, email is best; for immediate problems, live chat is most effective.
Get Direct Support
Still have questions? We're here
If you did not find a solution to your issue among the questions above, contact the baji lav support team directly through any of the options below — in Bangla or English, whichever you prefer.
Live Chat — Click the chat button at the bottom right of any page on the site for
an instant connection. Available 24 hours a day, 7 days a week.
Email Support — For complex or detailed matters, write to the email address provided in the footer.
Replies are given in both Bangla and English.
Responsible Gaming — For matters related to gambling controls or setting limits,
visit our Responsible Gaming page. This site is for users aged 21+ only.